Delivery Date: Late Summer & Shipping FAQ - Updated Last Week
We've gotten a lot of good questions from our backers about shipping and fulfillment. We're still new to worldwide shipping but we're making several advances in the process. We'll keep this up to date as more details become available.
Q: When do I get my copy of Dogs BOND?
A: Our expected delivery date is Late Summer 2021.
Q: Can I change my shipping address?
A: Please login to https://portal.crowdox.com/ to update your shipping requirements and details. Backers from Kickstarter would have received their confirmation and other details from the campaign.
Q: Are there any risks to the project, the game delivery, or timeline?
April 5 - approval of proof/production copy
April 12 - truck from factory to dock
April 19 - picked up and loaded on to ship
May 10 - arrives in Portland
May 17 - cleared customs / offloaded from ship
May 24 - arrives at warehouse
May 31 - in the mail to backers
Mid June arrivals of official copies
Likely impact to the timelines at this point:
+2 weeks for the loading / shipping of the game (prioritization of perishable goods by the shipping companies, and Suez Canal debacle)
+1 weeks to offload from ship
+1 weeks to clear customs since this is our first project and customs is scrutinizing stuff from China
Late Summer for the delivery of games to our backers
Q: Why does shipping cost so much?
A: We fulfilled our project goals in September of 2020, and our plan was always to deliver in 2021. We projected shipping costs around the world as best we could given the 2020 rates AND the fact that the world economy was expecting certain changes with the new year, Brexit, and other world events. We are at the mercy of market shipping rates but we are doing all we can to minimize shipping costs for our backers - Kickstarter, retail, late pledge, and everyone in between.